Case Study
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PROJECT DETAILS
Digital Transformation of Payment Processing
This case study examines xxx
- Client
MNC
- Category
Digital Transformation
- Location
Singapore
Overview of the Case
Our client, a multinational company, faced hurdles in their payment approval process due to multiple layers of paperwork and approval, tracked via excel spreadsheets and confirmed through emails or paper forms. The introduction of remote work further complicated the process, making document transfer and obtaining physical signatures challenging.
We analyzed their current situation and identified key pain points. Understanding their need for faster payment approvals with remote work capability and a strong audit trail for compliance, we developed a tech-enabled future process flow.
This new workflow improved visibility within each approval group, allowing for better collaboration. Approvers could now cover for their peers during busy times or absence, ensuring smooth operation. The solution also comprised standard operating procedures (SOPs), training for staff, and implementation of workflow systems.
The result was a significant improvement in efficiency. Staff, finance, and senior management teams could now approve payments swiftly, identifying bottlenecks in real-time and reaching out to the relevant approver or backup. Queries could be resolved and supporting documents provided promptly, all via a mobile application or browser accessible from anywhere.
The result was a significant improvement in efficiency. Staff, finance, and senior management teams could now approve payments swiftly, identifying bottlenecks in real-time and reaching out to the relevant approver or backup. Queries could be resolved and supporting documents provided promptly, all via a mobile application or through a web browser accessible from anywhere.
This case study underscores the transformative power of technology in streamlining traditional business operations, enhancing efficiency and flexibility, particularly in a remote work environment
